Terms + Conditions

This website is owned and operated by Jasmin Polley trading as Wellness Vision – ABN: 26416266507. If you have any questions or concerns about the information on this website or our services, please contact us at admin@wellnessvision.com.au.

This document outlines our Terms and Conditions governing your access to and use of our website and services. By visiting our website, accessing our services, or purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree, you must cease using our website and services immediately.

We reserve the right to modify or update these Terms and Conditions at any time. It is your responsibility to review them regularly to ensure that you are aware of any changes.

Eligibility

By using this website, you confirm that you are over the age of 18 and are legally capable of entering into binding contracts.

Additional Terms

Additional terms may apply to specific products or services offered on this website. Where there is a conflict between these Terms and Conditions and any specific terms, the specific terms will prevail.

Compliance with Australian Consumer Law

All products and services offered on this website comply with the Australian Consumer Law.

Website Content Disclaimer

This website provides educational and informational content related to functional medicine, naturopathy, nutrition, health and wellness. While every effort is made to ensure accuracy, the content is intended for general purposes only and should not be used as a substitute for a personalised consultation with a qualified health practitioner.

Content Policy

• The information provided on this website is general in nature and does not replace personalised, professional naturopathic advice tailored to your specific health needs.
• No professional relationship is formed by visiting this website unless you choose to work with us by booking a consultation or program.
• Testimonials and case studies provided on the website are based on individual experiences and do not guarantee similar results for others.
• While we make reasonable efforts to ensure the content is accurate and up-to-date, we are only human, and do not guarantee its accuracy and disclaim all liability for any errors or omissions. If you come across any errors, please let us know immediately by emailing admin@wellnessvision.com.au.

Visitor Responsibilities

You are responsible for how you use the content on this website. It is advised to seek professional advice if you are unsure about any information related to your health. This website’s content is for general informational purposes and may not apply to your individual circumstances.

Downloads and Security

While we take precautions to ensure the safety of downloadable content, we are not responsible for any damage to your computer or device caused by viruses or other harmful material. Visitors are responsible for maintaining adequate internet security.

External Links and Third-Party Advertisements

This website may contain links to third-party websites. We are not responsible for the content of those websites and do not endorse any third-party material or advertisements.

Our Services

We offer the following services:

• Discovery Call: A free 15-minute chat to explore how we can work together. No health advice or treatment is provided during this call.
• Our 3-Month Functional Medicine Program: Please contact us for more information on this program including the separate terms and conditions of enrolling in the program.
• Child Initial Consultation: A 60-minute consultation for children from birth through to and including 17 years of age. A parent or legal guardian must accept these terms and conditions before booking the consultation and be present during the consultation.
• Follow-up Extended Consultation: A 60-minute consultation for clients who would like more time for coaching, who have extensive testing or multiple questions or who have not had a consultation in over 12 months.
• Follow-up Standard Consultation: A 30-minute consultation to update your progress, discuss general testing, fine-tune your treatment and adjust your wellness plan.

The purpose of these services is to provide personalised health education, advice, and support. Your wellness plan has been designed for you and should not be shared with others.

Client Responsibilities

As a client, you are responsible for providing accurate and complete health information, including any allergies or medical conditions you have, as well as any medications, supplements, or herbs you are taking. It is also your responsibility to follow the advice outlined and agreed upon in your treatment plan.

In case of any known or potential adverse reactions, please discontinue the treatment and contact us immediately. For emergencies, seek urgent medical attention.

Important Information

I am a certified functional medicine practitioner within my modalities of Naturopathy and Nutrition. I do not prescribe or offer advice on the use of pharmaceutical medication or invasive treatments. Please discuss these with your GP or specialist.

Naturopaths/Nutritionists cannot diagnose medical conditions, as this is out of our scope of practice. Diagnosis should be provided by a GP or specialist.

I do not offer emergency health care, in all cases of emergency contact emergency services.

Waiver of Liability

While we strive to provide the highest level of accuracy and reliability for all of the information on our website or provided in our services, we do not offer any guarantees, except as required under Australian Consumer Law.

To the maximum extent permitted by law, we are not liable for any direct, indirect, special, incidental, or consequential damages resulting from the use of our website, services, or products.
We pride ourselves on our service and delivering the highest standards of best practice, however in the event that something does go wrong that is not a direct result of our negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, we will not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of my website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

Copyright

The content of this website, including all written material, courses, and educational content, is protected by copyright laws. You may use this content for personal purposes only. Sharing or distributing the content for commercial purposes without our permission is prohibited. Links to publicly available content, such as blogs, may be shared on social media, provided proper credit and links are given.

Payment Terms

Payment for consultations must be made in full at the time of booking, with the exception of our 3-Month Foundation Functional Medicine Program, which can be paid in monthly installments.

Any recommendations for supplements, herbs or further testing is at an additional cost and is delivered via third party services.

We accept payments via bank transfer and through our platform via Stripe.

Service Delivery

• Services are delivered in person at our clinic in Cardiff, NSW, Australia, online via Zoom or via phone.
• We can not guarantee internet speeds during consultations, as this is beyond our control. If the internet connection is deemed unsatisfactory for us to continue, we will suggest finishing the consultation via phone or where this is deemed inappropriate for best practice, we may reschedule as an in-clinic consultation.
• Prescription products can be purchased in-clinic or through third-party suppliers, such as Vital.ly. These suppliers are responsible for delivery and packaging.

Appointment and Refund Policies

• A minimum of 48 hours’ notice is required to cancel or reschedule an initial consultation. This is due to the longer duration of these appointments.
• A minimum of 24 hours’ notice is required to cancel or reschedule all other consultations. Failure to provide adequate notice may result in being charged the full consultation fee.
• Refunds are not offered for change of mind. If a product is out of stock or unavailable, a full refund will be issued.
• For defective products, contact us or the relevant third-party supplier immediately to rectify the issue.

Respectful Communication

We reserve the right to delete any offensive or inappropriate comments on our website or social media platforms.

Dispute Resolution and Jurisdiction

In the event of a dispute, both parties agree to resolve the issue through open and respectful communication, aiming for a mutually beneficial solution. These Terms and Conditions are governed by the laws of Australia.

Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us directly at admin@wellnessvision.com.au.

By using our website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.